Refund and Returns Policy

At Metastic  we are committed to delivering top-quality IT services that meet and exceed your expectations. We understand that situations may arise where you need to seek a refund or return for the services you’ve purchased. This policy outlines our guidelines for refunds and returns to ensure a transparent and satisfactory experience for our valued clients.
Refund Policy:

1. Eligibility for Refund: Refunds will be considered on a case-by-case basis. To be eligible for a refund, the request must meet one or more of the following criteria:

• The services provided do not align with the specifications agreed upon.
• There is an inability to fulfill the service due to unforeseen circumstances or technical limitations.

1. Request Submission: To initiate a refund request, you must contact our customer support team within 3 days from the date of service delivery or payment, whichever is applicable. Refund requests submitted beyond this timeframe will not be considered.
2. Documentation: To process your refund request, you may be required to provide relevant documentation, such as service agreements, communication records, and evidence of service misalignment or technical issues.
3. Refund Process: Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 days, and the amount will be credited back to the original payment method.
4. Non-Refundable Situations: Refunds will not be granted in the following situations:

• The service specifications were met as agreed upon.
• The request for refund is based on personal preference or change of circumstances.
• The service has been fully completed or utilized by the client.

Return Policy:
At Metastic our services are intangible and digital in nature, which means that returns do not apply in the traditional sense. However, if you encounter any concerns or issues with the delivered service, we are dedicated to resolving them to your satisfaction.

1. Service Corrections: If you find that the service does not meet the agreed specifications or requires adjustments, please reach out to our customer support team. We will work closely with you to address the issues and make necessary corrections.
2. Timely Communication: Any concerns or issues related to the service must be communicated within 5 days from the date of service delivery. This allows us to promptly address and rectify any discrepancies.
3. Collaborative Resolution: We value your feedback and are committed to ensuring that you receive the service you envisioned. Our team will collaborate with you to understand the concerns and implement corrective measures.

Please note that Metastic reserves the right to amend or modify the refund and return policy at any time without prior notice. Changes will be updated on our official website, and it is your responsibility to review the policy periodically.
For any further inquiries, assistance, or to initiate a refund or return request, please contact our customer support team at customer support email at info@kayatech.ca
Last updated: 12/8/2023
Metastic world
Noida, sector 18 , India